Frequently Asked Questions

FAQ: FAQ

Does my dog need to be neutered?

Yes, males are required to be neutered once they reach 6 months old.

What do I do if my girl is in season?

As I have other dogs attending day care and boarding, you will need to keep you girl at home during her season, including two weeks after she has stopped bleeding. This will ensure that she is no longer fertile.

Is it possible to view where my dog will be staying?

Unfortunately, not, as this is a stipulation of our home insurance, however, I would be happy to share pictures of the main areas on request.

Do you accept dogs on medication?

Yes, I can accommodate for most medications. I am unable to administer injections.

What is the best way to contact you?

Email is the most reliable. Social media often doesn't update me when I get a new message.

I've emailed you and had no response?

I aim to reply within 24 hours, please check your junk/spam folder if you haven’t heard from me, sometimes my emails get sent there even when we've exchanged a few emails previously.

Does my dog have to attend a trial day, and will I be charged for this?

Yes, your dog will need to attend a full trial day. This is to ensure that I understand your dog’s needs and most of all to make sure that they are going to be happy in their surroundings. This is chargeable as this is a full day of care and will be using one of my 3 licensed daily spaces.

What information do I need to tell you about my dog?

Don’t worry, I will share all the relevant forms with you before your trial day. This will request all the information I need and explain my terms and conditions This needs to be returned and payment made 5 days before your dogs stay.

What vaccinations does my dog have to have up to date?

I require all the core vaccinations - Leptospirosis, canine distemper, hepatitis and parvovirus.

Do you require my dog to have the kennel cough (bordatella) vaccine?

No, I don't need your dog to have this, but if you would like them to have it, your dog must have it at least 14 days before a boarding stay or a 14 day break from daycare. This is because it is a live vaccine that is highly contagious and can easily pass to any other dogs that I have visiting, including my own.

Can you accept reactive dogs?

Unfortunately, not. As I have my own dogs and other boarders/day care attendees, I do have to ensure that all the dogs in my care are comfortable in the presence of other dogs.